Policies

Guarantees

To professionally prepare for each event, we request that you guarantee the number of guests attending your event at least three business days prior to the event. If no changes are confirmed, service will be provided and billed for the original number of guests.

Late orders

We suggest that your catering arrangements be made as early as possible. The catering department should receive your menu at least two weeks prior to the event. However, we understand that some events may not be confirmed with this much advance notice. In these instances, please contact your catering representative as soon as your event is confirmed so that we may begin planning for your event.

Cancellation policy

We know that at times you may need to cancel an event with short notice. Due to our advance preparation, event cancellations 48 hours in advance will not incur any charges. Cancellations within 48 hours will incur a charge of 50% of the total, and less than 24 hours may incur the full cost. Your catering representative will be able to walk through any potential costs incurred at the time of the cancellation.

Linen and skirting

For your convenience, we are also available to assist in the selection of linens, bar set up and floral arrangements. Black linen for food tables are included in the cost. For additional tables, including but not limited to, greeting tables, guest tables, and bar tables, black linen will be charged at a rate of $8.00 per table and house skirting will be charged at a rate of $30 per table. Linen napkins will incur a $2.00 charge per napkin.>*Specialty linen is also available for an additional charge. Please speak with your Catering Representative for more information.

Dinnerware

White China, glasses, and stainless-steel flatware are available upon request for an additional cost.For non-China events, we provide disposable packaging, dinnerware, and disposable napkins at no additional charge. Specialty disposable dinnerware is also available for an additional charge Please speak with your Catering Representative for selections.

Miscellaneous

For the safety and well-being of our clients and guests, food and beverages are not permitted to leave the premises of a catered event.

Ordering procedures

All orders should be placed on the CaterTrax website or email your Catering Representative.